Frequently Asked Questions (Subscription)  

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What is a Subscription?

A Subscription is a paid option to enjoy more extensive access to use of the site; such as forum avatars, a more in depth search function, image storage and no advertisements. Read more about our Premium Services here.

How much does a Subscription cost?

The cost of a subscription varies with the length of time purchased; monthly and annually. The longer the length, the less per month it costs. Read more about our Subscription Service here.

I want to buy a subscription for longer than one year.

We do not offer a subscription for longer than a year at this time.

I want to buy a life time Subscription.

We do not offer a life time subscription at this time.

What is auto-renewal?

Auto-renewal is when your credit card is charged on a recurring basis upon subscription expiration. With your original subscription your account will be set to auto renewal per our Terms and Conditions. PayPal accounts cannot and will not auto renew.

Please contact me before charging me.

The renewal process is automatic and an email is disbursed upon that renewal. If you are not sure you want to auto-renew, please see how to turn off auto renewal instruction below.

How do I turn off the auto renewal or cancel service?

The auto-renewal option, only viewable with Subscription access, can be changed on your user settings page by accessing Account Settings and clicking OFF next to the date of renewal.

I don't have a credit card but I want premium.

We also accept PayPal and Paid by Cash.

I paid by Credit Card for my subscription and it is not applied.

Before getting upset, let's delve into the different issues that may arise. The first and foremost reason your subscription is not applied is due to a needed cookie update. Log out, clear your cookies and temporary internet files, restart your browser and try to log back in. There are numerous reasons that an account may not have been updated and wrong information upon charge attempt may cause a delay in your premium access. The card may have been declined, expired, or used on a different account. If you put in the wrong number, name, zip code, CVV or expiration date it may be declined. If you attempt to charge too many times in a short period (10 minutes), your attempts may be flagged as fraud. If you are on auto-renewal, the card could be expired, or you simply logged in on your wife's account etc.

If you feel your account is in error, please contact accounts@zam.com with as much information as possible:

  • User account name and email on ZAM.com
  • User account name and email on (other site here if applicable)
  • First AND last four digits of the card charged and the date of charge
  • Forward a copy of the receipt if you received one

I paid by PayPal for premium and it is not applied.

PayPal Subscriptions are now done automatically. However, from time to time there is a small delay due to information transfer to us from PayPal. If you put in the wrong name upon purchase, for example User101 versus User101|WH, your subscription will not be applied correctly. If you received your receipt and are certain all your information is correct, please log out, clear your cookies and temporary internet files, restart your browser and try to log back in.

If you feel your account is in error, please contact accounts@zam.com with as much information as possible

  • User account name and email on ZAM.com
  • User account name and email on (other site here if applicable)
  • PayPal transaction ID# and the date of charge
  • Forward a copy of the receipt if you received one

I paid by eCheck and it is not applied.

We cannot apply your Subscription until we actually receive your funds. You will receive a notice from Paid by Cash once we receive your funds and your account will be automatically updated.

I received a duplicate transaction error.

This occurs after you have attempted to charge once, it did not go through for some reason and you attempted again within the lockout period. The current lockout time on charge attempts is 10 minutes. The reason your charge did not complete could be because some of the inputted information did not match your billing statement exactly. Billing information must match exactly. You may try to subscribe again or you may contact accounts@zam.com with as much information as possible:

* User account name and email on ZAM.com * User account name and email on (other site here if applicable) * First AND last four digits of the card charged and the date of charge

I have an authorization on my account, why don't I have access?

An authorization is merely that, an authorization and no funds have been removed from your account. This occurs when some of the inputted information does not match the billing statement exactly, but the system did not actually decline the charge. Billing information must match exactly. You may try to subscribe again or you may contact accounts@zam.com with as much information as possible:

  • User account name and email on ZAM.com
  • User account name and email on (other site here if applicable)
  • First AND last four digits of the card charged and the date of charge

I have a Subscription but still have ads.

First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is the subscription has expired. However, if you do have a subscription flagged and are still experiencing ads, log out, clear your cookies and temporary internet files, restart your browser and log back in. If you are still having ad issues, please see Bad Ads: How to report them in the Feedback Forum.

I logged into ZAM premium fine, but Wowhead/etc still has ads.

At this time, ZAM.com and Wowhead etc have different log in servers. You will need to log in separately for each site. Also, be sure that your accounts have been linked. At this time linking accounts to ZAM.com is a manual process.

I have a subscription but my advanced item search isn't working.

Make sure you have your cookies and java enabled and that you accept site certificates, as these are needed to utilize subscription searches.

I have a subscription but cannot access features.

The first and foremost reason your subscription is not applied is due to a needed cookie update. Log out, clear your cookies and temporary internet files, restart your browser and try to log back in.

If that doesn't work:

Send an e-mail to accounts@zam.com, include the following:

  • Your user name and/or email registered with the site.
  • The issue(s) you are having and any error(s) that you may have experienced.
  • Which web site you are using and experiencing the issue
  • Your browser type and version.
  • Any changes you may have made to your account, browser, or computer recently.
  • Include the suggestions above that you may have attempted.
  • Include screen shots and/or links

How do I change my billing information?

A new credit card could be a change in credit card or a new expiration date, either way is the same. Once the current subscription expires, reapply for premium with the new information. This is for your security that we do not allow changes to billing information. If you have physically moved and have a new address, on the Premium Information tab there is a link for Change Billing Address click that and fill in the new information.

How do I add images?

Go to your user settings page and click the last link, "Your Images," at the bottom of that tab. Once there, click the "Add Image" link and upload from there when it opens a search/browse bar, click upload when ready. After the upload completes, you will be brought to a commit page. Enjoy!

How do I delete images?

"Your Images" > Click on Image > Bottom of Image > Uploaded X month Y day, Z year by Username ( Edit | Delete | )

If I let my subscription lapse, do I lose my images and/or journal?

If your subscription lapses for whatever reason, the images and all posts in your journal are still intact, however inaccessible, even to admins. To regain access to those items, you will need to resubscribe to our subscription service.

I want to send my friend a subscription gift

Send an e-mail to accounts@zam.com

I want a refund.

We do not offer refunds.

I was muted/banned and I want a refund.

We apologize for the inconvenience, however you agreed to the Terms and Conditions upon subscription that allows us to revoke your membership at any time for any reason. We do not offer refunds.

Category: Work in Progress
This page last modified 2014-10-03 17:55:53.