SOE Login Server Issues

UPDATE: Players have now been able to login through Launchpad 1 (original game launchers) and the Streaming Launcher (EQ2/EQ2X). Station Launcher was lagging behind the other clients but is now allowing players to login.

EverQuest Online Adventures is still not up at this time. From an announcement on their forums:

Unfortunately, EverQuest Online Adventures will not be coming online just yet. We are working on returning the service as quickly as possible. Station Account subscription time will be extended accordingly.


Sony Online Entertainment's login servers are throwing off a wide variety of errors today to those attempting to login. Amongst the errors players have seen:

  • This account is for an underage user. You are not old enough to access the game.
  • The server has encountered an internal error that prevented it from fulfilling the request.
  • Error: The operation has timed out.
  • Login attempt has failed: Unknown error.

These issues are currently being looked into, as reported by TSR-JoshuaM:

We are currently looking in to what is causing the underaged user error for our players.  This is happening for my own accounts here in the office as well.  I apologize greatly for the inconvenience and we'll have it sorted as soon as possible.  I will post any updates to this right here.

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Its GONE
# May 16 2011 at 8:20 PM Rating: Decent
3 posts
WOW, that was sooo helpful... Thanks

Edited, May 17th 2011 11:34am by Ravcee
Its GONE
# May 17 2011 at 1:07 AM Rating: Good
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Have sex.

/just saying
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PW changing problems
# May 16 2011 at 2:27 PM Rating: Decent
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Still getting the msg below when I try to change pws

We're sorry, we are unable to proceed. Please restart the Reset Password flow to try again.

Its bad enough not being able to use the accounts but eventually , if it isnt sorted out, I shall be paying for accounts I cant use :(

Edited, May 16th 2011 4:29pm by Rangergate
Problems logging in?
# May 16 2011 at 1:21 PM Rating: Decent
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I've had no problem logging in or playing since servers have been back up. I created a new email address, reset passwords, updated account info, and everything's been smooth.
Absurd
# May 16 2011 at 8:24 AM Rating: Decent
8 posts
We wait nearly two weeks, they finally get the servers back up. Log in play for a while. This morning I get "account user is not old enough to access this game". Try logging in to account to open a service ticket. Can't do that either. Try to post on the forums, can't do that either.

The game is no longer available for people to play when they want to. This **** may never end. SoE is a terrible organization.

For the record, my account is already cancelled. Just trying to play out the time that I paid for in advance. They obviously won't allow that, because there are homeless bums who run a business better than SoE.
LOGIN?!
# May 16 2011 at 8:11 AM Rating: Decent
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82 posts
FIX THIS LOGIN BULLSH*T ALREADY! We have waited long enough for you SOE tools to get your act together. This company is quickly becoming the joke of the business world. Get off your a$$es and get EQ2 running already!!!
free time
# May 16 2011 at 2:54 AM Rating: Decent
3 posts
just to let you guys know my trial for swg ran out on the 30th april i did not have a chance to log on and add a credit card to continue but today ive signed back on and ive got 45 days free time sweet should be the same with eq inactive accounts...i hope
you need to make sure the peeps who are inactive are told
# May 15 2011 at 7:35 PM Rating: Decent
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425 posts
EVEN INACTIVE ACCTS got FREE DAYS- EQ is UP come play FREE
problems still?
# May 15 2011 at 3:03 PM Rating: Decent
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Yesterday when servers came up I changed my password. Today its invalid.
Still cannot reset my password
# May 15 2011 at 1:46 PM Rating: Decent
4 posts
I was able to get my Alt account up and running (LaunchPad is updating now), but I cannot even reset my password for my Main.
I did the "email your password reset" thing, but it took 18 hours for the email to show up. When I click the link in the email to reset my Password I get the following error:

Quote:
ERROR!

We have encountered a system error while processing your request.

Please try again later.

We apologize for the inconvenience.

If you continue to encounter this error, please contact Customer Service at http://support.station.sony.com

Gah!
Been going on for an hour now.

Anyone else having this issue, or is it just me?
Still cannot reset my password
# May 15 2011 at 1:58 PM Rating: Decent
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I'm getting , when I try to change the pw on the original login screen ..

"We're sorry, we are unable to proceed. Please restart the Reset Password flow to try again"

how many times am I supposed to try!!??



Edited, May 15th 2011 3:59pm by Rangergate
Im Logged in now
# May 15 2011 at 11:40 AM Rating: Decent
7 posts
YAYYYYYYYYYYY EVERQUEST IS BACK ONLINE IM LOGGED IN NOW WOOOOOOOOOHOOOOOOO
EQ Test Server
# May 15 2011 at 10:55 AM Rating: Decent
Been logged into EQ Test Server since last night.
Everthing seems to be working so far but 1 thing.

Sony has given every account 2500 station cash to buy stuff at the
Marketplace, however, you can't buy anything as of yet. A new Wurm Mount I want to purchase too (grin)

45 Days (Non-Reoccuring)of subscription time for ALL accounts.

Plus the double XP till May 22. (I believe)

Anway, if at any time in the past, you had made a copy to Test Server,
you could always log in there for a bit till Live is up and running.

Haven't read any major complaints in General.

Welcome Back Everyone.
PC Player cannot log in??
# May 15 2011 at 10:12 AM Rating: Decent
1 post
Log On Screen stills shows all servers down. I have updated my password, but keep getting this message;

There was a problem decompressing the file C:\Program Files (x86)\Sony\EverQuest II\lp_temp\LegendsOfNorrath\LegendsOfNorrath.dll_delta_10509_126.gz.

Station launcher will try again after 5 seconds.
PC Player cannot log in??
# May 15 2011 at 11:38 AM Rating: Excellent
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Dred126 wrote:
Log On Screen stills shows all servers down. I have updated my password, but keep getting this message;

There was a problem decompressing the file C:\Program Files (x86)\Sony\EverQuest II\lp_temp\LegendsOfNorrath\LegendsOfNorrath.dll_delta_10509_126.gz.

Station launcher will try again after 5 seconds.

Find and delete the Legends of Norrath dll file in your EQ2 directory. That should clear up the issue. :)
.
# May 15 2011 at 9:01 AM Rating: Decent
16 posts
Congrats to you PC players. Still waiting on EQOA to let me log in.
.
# May 15 2011 at 9:14 AM Rating: Excellent
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Randysavage wrote:
Congrats to you PC players. Still waiting on EQOA to let me log in.

Just got this reply:
Quote:
I don't think EQOA is back up yet. Info has been posted on their FB and forums.
.
# May 15 2011 at 9:09 AM Rating: Excellent
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Randysavage wrote:
Congrats to you PC players. Still waiting on EQOA to let me log in.

I passed on the info, hopefully it can be resolved. I'm assuming you remembered to go through the initial password reset yesterday or this morning before trying to login?

Edited, May 15th 2011 11:09am by Cyliena
.
# May 15 2011 at 9:12 AM Rating: Decent
16 posts
Yup, logged onto station last night and changed my password. I get the message "Could not connect to the network. Please verify that your network connection is intact. If the problem persists, return to network setup and try again".
Station Launcher is now working
# May 15 2011 at 8:55 AM Rating: Excellent
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Got confirmation from some players in IRC that Station Launcher has caught up with the times and is now working as well. Smiley: nod
RE: Login error?
# May 15 2011 at 8:55 AM Rating: Decent
4 posts
What do ya know, It's working now, what a difference 5 minutes makes.......Steaks are still on and so is family day when they all wake up lol.
RE: Login error?
# May 15 2011 at 8:57 AM Rating: Decent
4 posts
yeah seem like just keep trying and it will work eventualy
Logged in FINALLY!!
# May 15 2011 at 8:51 AM Rating: Default
I just got all three of mine logged in after getting repeated Timed out messages, so maybe it's working now. Good luck to everyone, and hope to see you in game!!
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Login Error?
# May 15 2011 at 8:48 AM Rating: Decent
4 posts
Well, It was nice to get in and play for a couple hours last night/early this norning. I made a couple levels and had fun playing. I even found a guild that has people on that play. I tried to log on this morning and found the errors during login. I thought it was because I did maintainence on my PC when I logged off. I'm glad to see it isn't just me. I doubt that SOE reps will ever read this. I also know that you just cant make some people happy. I think Sony has done a good job with the mess that was handed to them. The "Welcome Back" campain is commendable. It is costing Sony millions of dollars to do this. I for one appreciate their effort. The last time my bank had computer problems their attitude was " oops sorry, deal with it" which is far better than the local government having computer issues and taking the stance that the burden of proof was on me (guilty untill proven innocent, That's why we keep our tax paperwork lol) I know that all I am "entitled" to have is compnsation for the time that I payed for and was unable to use the service. Good job sony.
I will be glad when all of the bugs are worked out and service is restored completely. I also understand that issues take time to be addressed properly. Untill everything is worked out,(hopefully today) I will follow through with the normal plans for today. My family and I will spend time together, play board games and later my son will help me grill steaks while my step-daughter helps my wife with the potatoes and salad. Mowing the yard can wait...It's too much like work for a day off. :) I hope that you all have a great day and I look forward to seeing most of you in game.
Still not working
# May 15 2011 at 8:43 AM Rating: Decent
5 posts
I am using the original game launcher. I get network timeout error.

edit: Funny i was able to get on right after posting this. Maybe just too many people getting updates is all the problem was.

Edited, May 15th 2011 10:47am by FippyBuddi
Im in!
# May 15 2011 at 8:42 AM Rating: Decent
24 posts
I was just able to log in with at least 1 of my accounts after getting the underaged error. I am going to log in on both of my accnts before I go to work so I know that I can play if I want when I get back haha
???
# May 15 2011 at 8:41 AM Rating: Decent
9 posts
They need to look into EQ1 also for the same issue...would be nice to log in without seeing timed out messeges
Can login ONE of my accounts
# May 15 2011 at 8:41 AM Rating: Default
As an update to my previous post, was able to get one of my accounts logged in, but not the others. Maybe because I stayed logged in to my account status. Will check the others and see if this makes a difference, and update here.
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Didn't work for me
# May 15 2011 at 8:33 AM Rating: Default
I had changed my Password at the prompt for the ToS, but have as yet been unable to login either. Keeps telling me "The operation timed out", similiar to what I was getting while the servers were down. Maybe they are getting DDoSed again?

Edited, May 15th 2011 10:34am by Slayrofdragons
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Didn't work for me
# May 15 2011 at 8:46 AM Rating: Decent
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263 posts
Sir Slayrofdragons wrote:
I had changed my Password at the prompt for the ToS, but have as yet been unable to login either. Keeps telling me "The operation timed out", similiar to what I was getting while the servers were down. Maybe they are getting DDoSed again?

Edited, May 15th 2011 10:34am by Slayrofdragons


Seems unlikely. The timeout is instant and will not allow logins to most. However, every other aspect of login server (minus the underage error) seems to be working as intended. Typing a wrong password triggers an INSTANT error of wrong password. DOS attack would cause a much longer timeout for both.
EQOA
# May 15 2011 at 8:33 AM Rating: Decent
16 posts
Just get server disconnected on EQOA.
Hmm
# May 15 2011 at 8:28 AM Rating: Decent
3 posts
I was in last night , now Station Launcher doesnt seem to let me login to anything
How I logged in
# May 15 2011 at 8:26 AM Rating: Decent
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I was having these errors - I went to the MY ACCOUNT button and logged in there with my new password then closed that window and then the login screen let me in.
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How I logged in
# May 15 2011 at 8:57 AM Rating: Decent
9 posts
This worked for me too.
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