Zam Premium Service Frequently-Asked Questions

What is a Subscription?

A subscription is a paid option to enjoy an advertisement free experience on all sites in the ZAM Network. Some sites may have additional perks, like a public distinction of subscriber status.

How much does a Subscription cost?

The cost of a subscription varies with the length of time purchased; monthly, semi-annually and annually. The longer the length, the less per month it costs.

I want to buy a subscription for longer than one year.

We do not offer a subscription for longer than a year at this time.

I want to buy a life time Subscription.

We do not offer a life time subscription at this time.

What is auto-renewal?

Auto-renewal is when your credit card or PayPal account is charged on a recurring basis upon subscription expiration. If you selected automatic renewal during sign up the recurring subscription fee will continue until you cancel. You may cancel via your account settings or by contacting accounts@zam.com.

PayPal accounts, in order to be eligible for auto-renewal, must have a credit card associated with them. Presently, PayPal doesn't allow those residing in Germany or China to utilize auto-renewal. 

Please contact me before charging me.

The renewal process is automatic and an email is disbursed upon that renewal. If you are not sure you want to auto-renew, please see how to turn off auto renewal instruction below.

How do I turn off the auto renewal or cancel service?

The auto-renewal option, only viewable with subscription access, can be changed on your user settings page by accessing Account Settings.

  1. Login to http://legacy.zam.com.
  2. Click on your username (in the top right corner) to access Account Settings.
  3. Click OFF next to the date of renewal to cancel your subscription.

If your recurring subscription was processed via PayPal you'll need to visit your PayPal account to cancel the recurring charge.

I don't have a credit card but I want premium.

We also accept PayPal.

I paid by Credit Card for my subscription and it is not applied.

Before getting upset, let's delve into the different issues that may arise. The first and foremost reason your subscription is not applied is due to a needed cookie update. Log out, clear your cookies and temporary internet files, restart your browser and try to log back in. There are numerous reasons that an account may not have been updated and wrong information upon charge attempt may cause a delay in your premium access. The card may have been declined, expired, or used on a different account. If you put in the wrong number, name, zip code, CVV or expiration date it may be declined. If you attempt to charge too many times in a short period (10 minutes), your attempts may be flagged as fraud. If you are on auto-renewal, the card could be expired, or you simply logged in on your wife's account etc.

If you feel your account is in error, please contact accounts@zam.com with as much information as possible:

  • User account name and email on ZAM.com
  • User account name and email on (other site here if applicable)
  • Forward a copy of the receipt if you received one

I paid by PayPal for premium and it is not applied.

From time to time there is a small delay due to information transfer to us from PayPal. If you put in the wrong email upon purchase, your subscription may not be applied correctly. If you received your receipt and are certain all your information is correct, please log out, clear your cookies and temporary internet files, restart your browser and try to log back in. If all else fails, contact us via accounts@zam.com.

I received a duplicate transaction error.

This occurs after you have attempted to charge once, it did not go through for some reason and you attempted again within the lockout period. The current lockout time on charge attempts is 10 minutes. The reason your charge did not complete could be because some of the inputted information did not match your billing statement exactly. Billing information must match exactly. You may try to subscribe again or you may contact accounts@zam.com with as much information as possible:

  • User account name and email on ZAM.com
  • User account name and email on (other site here if applicable)

I have an authorization on my account, why don't I have access?

An authorization is merely that, an authorization and no funds have been removed from your account. This occurs when some of the inputted information does not match the billing statement exactly, but the system did not actually decline the charge. Billing information must match exactly. You may try to subscribe again or you may contact accounts@zam.com with as much information as possible:

  • User account name and email on ZAM.com
  • User account name and email on (other site here if applicable)

I have a Subscription but still have ads.

First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is the subscription has expired. However, if you do have a subscription flagged and are still experiencing ads, log out, clear your cookies and temporary internet files, restart your browser and log back in.

If that doesn't work, send an e-mail to accounts@zam.com, include the following:

  • Your user name and/or email registered with the site.
  • The issue(s) you are having and any error(s) that you may have experienced.
  • Which web site you are using and experiencing the issue
  • Your browser type and version.
  • Any changes you may have made to your account, browser, or computer recently.
  • Include the suggestions above that you may have attempted.
  • Include screen shots and/or links

How do I change my billing information?

Cancel your automatic renewal (instructions above). Once the current subscription expires, reapply for premium with the new information. This is for your security that we do not allow changes to billing information. If you have physically moved and have a new address, on the Premium Information tab there is a link to 'Change Billing Address' click that and fill in the new information.

I want to send my friend a subscription gift

Send an e-mail to accounts@zam.com

I want a refund.

Send an email to accounts@zam.com to discuss any options available: case-by-case basis. In general, refunds are not permitted.