Daybreak Games Cuts Back EQII GM Roles

Customer Service has been spotty since Sony Online Entertainment transitioned into Daybreak Games. First phone service disappeared, then customers started complaining that petitions were not being answered. March 4, 2015, Daybreak Games updated their Knowledge Base with an article called [EQ2] Cases where Game Masters will not intervene. They have severely restricted the role of GMs to "errors with the game and/or servers" and remove the GM ability to help with gameplay issues.

Game Masters are available to assist with errors with the game and/or servers (such as crashes/rollbacks, zone down, etc)

Game Masters will not be able to intervene with simple gameplay errors. Gameplay errors should be resolved by further gameplay and players should use in-game means to address these errors.

Some examples of situations where Game Masters will not intervene:

  • Deleted items: Please reacquire any deleted items through gameplay.
  • Accidentally sold items: Buy the item back from a vendor. If it cannot be bought back, reacquire the item through gameplay.
  • Accidentally bought items: Sell the unintended item back to the vendor (not all items can be sold back unfortunately) and purchase the intended item.
  • Misloots: The Game Masters will not move items that were looted by accident or sent/traded to an unintended character.
  • Accidental item modification (transmutes, adornments, gems, etc): There are in-game means to correct this issue which the player should explore.
  • Renaming: The Game Masters will not change a character's first name, surname, or guild name upon request. Name change potions are available on the marketplace.
  • Guild Administration: The Game Masters will not administrate a guild or intervene in guild management affairs in any way. If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.
  • Deleted characters: There are various mechanics in place to assure that characters are not deleted by accident.   Let's be careful out there.  Deleted characters will not be restored. Feel free to re-roll a new character.

That's right, Daybreak Games will no longer help you when your Guild Leader disappears from the game or your eight-year-old deletes a character to make room for his new "mouse pirate." So be careful out there, Norrathians, and be really sure before you click "Yes" and delete something!

Raise Your Steins to Brewday!

Brewday kicks off on March 5th and your faithful ZAM staff has been working hard to bring you all the help you need. While drunkenly stumbling around Norrath be sure to stop by Enchanted Lands and talk to Maisy Sweetbread about a goblin problem. In the Butcherblock Mountains the pesky goblins are trying to ruin the local Brewday festivities can once again be gleefully knocked over by clover carpets there's a new prize to be won. The event also features a new crafting scroll, Brewday Accoutrements to Craft VI, and new Beer Token wares from Balin Copperfoot!

Back by popular demand we also offer you our updated Brewday Quest Tracker! Happy drinking!

Formerly Hardcore #1: Adventures in BRF, Part 1

Hello and welcome to the 1st edition of Formerly Hardcore, ZAMs column on Blizzard Entertainment’s World of Warcraft. The title probably makes it obvious, but in case anyone hasn’t guessed, this column is going to be from the perspective of an ex-hardcore raider. There will still be plenty of talk about raiding in general, especially for this first post, but I’ll also talk about different aspects of WoW as a whole as patch notes and my whims take me.

For our first column, I’m going to talk about my adventures into WoW’s latest raid, Blackrock Foundry. The gates of BRF opened up to Normal and Heroic groups on February 3rd with Mythic opening the following week and Looking For Raid difficulty a week later. My raid team is not large enough to try our luck in Mythic BRF, but after three weeks of Normal difficulty, dipping our toes into Heroic as well as trying the first two wings of LFR, I’m ready to talk about the raid.

Final Fantasy XV: Episode Duscae Screenshots

This morning saw the release of 15 fresh screenshots from the Final Fantasy XV -Episode Duscae- demo. They feature the environment of the Duscae region, the camp system, as well as some Noctis and his party. The demo itself will be available with the Day One edition of Final Fantasy Type-0 HD.

Click on any image below to enlarge it.

EverQuest Q&A: February 18, 2015

On February 18, 2015 the EverQuest team held a livestream Q&A to answer questions provided by players on our official forums and Twitch chat. This stream includes Jonathan "Prathun" Caraker, Holly “Windstalker” Longdale, Ry "Roshen" Schueller (community), Jenn Chan, Kevin Lydy and Ed "Aristo" Hardin.

EQ2 Livestream - February 18 (Recap)

Executive Producer Holly Longdale and other members of the EverQuest II developer team will address the community and answer some questions during the Wednesday, February 18 Twitch livestream. It kicks off at 3pm PT/6pm ET.

THE LIVESTREAM HAS ENDED! Notes we took during it are after the jump; the recording is now available below. EQ2 Wire has also posted a recap of the stream.

NOTE: I saw a lot of people complaining about how vague the livestream was afterward in the Twitch chat. While I don't speak for the EQ2 team, I'm fairly certain that the intent of the stream wasn't to give us their detailed plans, but rather to reassure everyone that development is still happening. -Cyliena


Eorzea Examiner #34: Player-Generated Content

Hello and welcome to the 34th edition of the Eorzea Examiner, ZAMs column on Square Enix’s Final Fantasy XIV: A Realm Reborn. For this week’s column, we’re going to look at something a few other MMOs have played with over the years: player-generated content. Typically when an MMO gives players room to create something in-game, it’s usually limited to something like player housing and crafted items, where the impact on the game as a whole is limited to the player themselves or at most a small group of other players. MMOs like Neverwinter and the now defunct City of Heroes took this to another level and gave players the chance to add more substantial and long-lasting content to the game.

EverQuest & EverQuest II Producer's Letters

UPDATE - Saturday February 14:

  • Daybreak had connection issues overnight; forums are back up, but login may not be completely stable yet. It is being worked on.
  • 12:30pm ET: Smed, Holly and Emily (Domino) have all confirmed that there are DDOS attacks going on. They're doing what they can, but expect things to be unstable until it's mitigated.
  • 3:30pm ET: Everything should be back online now!
  • Holly posted a bit more this morning on the EQ2 forums, and twice on the EQ forums, both of which we've included after the jump.
  • If you're unfamiliar with Holly, read this comment.

Holly "Windstalker" Longdale, now the Executive Producer for both EverQuest & EverQuest II, has posted letters on the EverQuest and EverQuest II forums. She introduces herself to EverQuest players, and offers reassurances that both games will continue development.

You can read and comment on both letters (linked above) on the official game forums. The main point seems to be to invite everyone to livestreams. Here's the info:

EverQuest Livestream:

EverQuest II Livestream:

Layoffs Begin at Daybreak Games

UPDATE, Feb 12th: Thanks to everyone who has reached out to us regarding this news. I doubt we'll get an exhaustive list, but it's obvious that the community team, producers and developers were all hit pretty hard. You can contact us at news@zam.com or directly to @Cyliena on Twitter if you have more information.


One year ago I took the above picture of a smiling Linda "Brasse" Carlson, the Director of Community Relations, in her expertly handmade dwarven regalia, on the Sony Online Entertainment campus.

About an hour ago the first confirmed layoff from the transition to Daybreak Games hit, with Linda posting on Facebook that "I have been released from the best and most challenging job I have ever had. I thank you all for being part of that incredible experience. Too many people to thank personally, but know that I am extraordinarily grateful and very curious where life takes me now."

Linda isn't the only one affected. EverQuest franchise Director of Development Dave "Smokejumper" Georgeson has confirmed now on Twitter that he was laid off. EverQuest II artist Aaron "Gnobrin" Bisnett has also confirmed that he is gone, and we've been told that Systems Designer Akil "Lyndro" Hooper (confirmed now) from EQ/EQ2 has been let go as well.

Also confirmed are Adam "Ngreth" Bell (EQ dev) (x), Tiffany "Amnerys" Spence (Community) (x), Racheal "Afista" McKenny (EQ2 Community) (x), Endymion (EQ2 dev) (x), Eric "Felgon" Smith (Landmark/EQNext producer) (x), Noah Watkins (H1Z1 artist) (x), Steve "Moorgard" Danuser (EQNext Lead Content/Story Designer) (x), Kelduum Revaan (H1Z1 Technical Designer) (x), Aimee "Ashlanne" Rekoske (Community) (x), David Carey (PS2 producer) (x), Jeffrey Bard (EQ2 dev) (x) and Michael "Xelgad" Ganz (EQ2 dev) (x). There are likely many more, but these are the only ones we publicly know of at this time; a list on Reddit has a few more names not mentioned here.

On Thursday, February 12th, both H1Z1 developer Ryan Elam (x) and PlanetSide 2 Creative Director Matt Higby announced their voluntary resignations.

Colette "Dexella" Murphey posted the company's official statement; here are the key points:

Last week we announced that we were acquired and are now operating independently as Daybreak Game Company.

Unfortunately, this realignment means adjusting staffing as well. We announced today that we will eliminate positions in our San Diego and Austin studios.

These reductions will not affect the operation of our current games and as mentioned above, will help better position our company for future success.

Daybreak's full statement is found after the jump. Tiffany "Amnerys" Spence has discussed turning over a new leaf on her blog, while former PlanetSide 2 producer David Carey posted an insightful public note to the community regarding the layoffs over on Reddit.

We wish the best to everyone involved.

Eternal Crusade: Interview with Nathan Richardsson

News rolled in over the weekend that Nathan Richardsson was taking up the reigns of Senior Producer at Behaviour Interactive for Warhammer 40K: Eternal Crusade. Interested in all-things-Warhammer and a self-professed lover of spandex as well as technoviking, Nathan brings with him over a decade of experience in the industry.

Earlier this week we chatted with Nathan about his knowledge, interests and how things are looking over in Eternal Crusade.