If you're having trouble with the itemcollector, theres a few things you can do to make troubleshooting easier. First please give as much information as possible. For instance, the version of windows your running, any specific error messages you receive, etc.
If your problem is along the lines of nothing happening at all, or a 'no interfaces found' error, please include any information you can about your network connection on the computer its running on, such as what type of network card.
Things to look at before reporting a problem:
When you first start the itemcollector, be sure to go into options, under settings, and enter a name (this is the name your item submissions will show up as), and chose your network adapter from the listbox. You will most likely want to make sure "Start collecting when launched" and "Quiet mode" are also checked. If your a premium member and want your character data synchronized, check the "Upload profiles" box.
Heres an example of what you should expect to see when starting:
EQ Item Collection Engine v 18.104.22.168 starting up...
listening on ADMtek AN983/AN985/ADM951X NDIS5 Driver.
Running in quiet mode.
Username set to: rale
Here, "ADMtek AN983/AN985/ADM951X NDIS5 Driver" is my network card/driver, quiet mode is enabled, my character data will be synched, and my items I find will be attributed to 'rale'.
If your able to collect items but not seeing your profiles updated, double-check that 'Uploading profiles' is there, and that 'Upload Profiles' is checked.
Next, check the text for possible error messages, such as:
"Warning: Not uploading profile, no cookie found.", which means you need to re-log into the site. Unchecking and re-checking 'Upload profiles' will ensure that your cookie exists, aswell.
If you see "Profile uploaded to server." then everything should be working, and the character should be listed on the 'Your Characters' page of this site.
If you see "Server returned an error on profile upload.", then this is a genuine problem. Try zoning again with itemcollector running to see if theres any change. If not, let us know here.
Finally, ensure that 'Test Server' is only checked if you play on test, otherwise it just wont work. :)
Edited, Wed Dec 31 15:34:20 2003 by ralea