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Kernel power 41 crashingFollow

#1 Oct 25 2012 at 3:46 PM Rating: Decent
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ok i know there has been of this addressed on this forum but im adding a new thread.....so here goes....I bought this PC back in mid June i have sent it back 4 times now for a hard hang(freeze) problem its comes up as Kernel Power 41 after it freezes the fans on the tower keep runnning and a couple of mins later the PC shuts off itself. Now i have been back and forth with the company I bought it from they have replaced the power supply and memory one time....the second time they replaced nothing said they had it running for 3 days and nothing happened this last time(which i got it back yesterday) they replaced the memory again. hen last night im playing most the night maybe 2 hours into a WoW session all is well, I get a lil bored i go play D3 for a bit before i head to sleep and it freezes on me about 20 minutes into D3. and here is the log
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/25/2012 5:18:38 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: User-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-10-25T21:18:38.753630300Z" />
<EventRecordID>11447</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>User-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

and here is what im operating
CAS: Cooler Master HAF 912 Mid-Tower Gaming Case w/ Adjustable HDD Cage (Black Color)
CASUPGRADE: None
CD: LG UH12LS28K 12X Blu-Ray Player & DVDRW Combo Drive (BLACK COLOR)
CD2: None
COOLANT: Standard Coolant
CPU: Intel(R) Core™ i7-3770K 3.50 GHz 8MB Intel Smart Cache LGA1155 (All Venom OC Certified) - While Supply Last [+124]
CS_FAN: Maximum 120MM Case Cooling Fans for your selected case [+9]
ENGRAVING: None
FA_HDD: None
FAN: Asetek 510LC Liquid Cooling System 120MM Radiator & Fan (Enhanced Cooling Performance + Extreme Silent at 20dBA) (Single Standard 120MM Fan)
FLASHMEDIA: INTERNAL 12in1 Flash Media Reader/Writer (BLACK COLOR)
FREEBIE_CU: FREE! Mass Effect 3 Game [+0]
GLASSES: None
HDD: 2TB (2TBx1) SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD [+0] (Single Drive)
HDD2: None
IEEE_CARD: None
IUSB: Internal USB 3.0 4-Port Hub [+29]
KEYBOARD: (Keyboard & Mouse Combo) Razer Cyclosa Gaming Keyboard & Abyssus Gaming Mouse [+0]
MB_SRT: None
MEMORY: 8GB (4GBx2) DDR3/1600MHz Dual Channel Memory (Corsair XMS with Heat Spreader)
MONITOR: None
MONITOR2: None
MONITOR3: None
MOTHERBOARD: * [CrossFireX] Gigabyte GA-Z77-D3H Intel Z77 Chipset DDR3 ATX Mainboard w/ IRST, Lucid Virtu MVP, Ultra Durable4 Classic, 7.1 HD Audio, GbLAN, 2x Gen3 PCIe x16, 3x PCIe x1 & 2 PCI (Extreme OC Certified)
MOUSE: None [+0]
NETWORK: Onboard Gigabit LAN Network
NOISEREDUCE1: Sound Absorbing Foam on Side, Top And Bottom panels [+29]
NOISEREDUCE2: Power Supply Gasket [+5]
NOISEREDUCE3: Anti-Vibration Fan Mounts [+9]
OS: Microsoft(R) Windows 7 Home Premium (64-bit Edition)
OVERCLOCK: No Overclocking
POWERSUPPLY: 800 Watts - Standard Power Supply - SLI/CrossFireX Ready
RUSH: RUSH!!! READY TO SHIP IN 5 BUSINESS DAYS [+49]
SERVICE: STANDARD WARRANTY: 3-YEAR LIMITED WARRANTY PLUS LIFE-TIME TECHNICAL SUPPORT
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
SPEAKERS: None
TEMP: None
TUNING: None
TVRC: None
USB: None
USBFLASH: None
USBHD: None
USBX: None
VIDEO: NVIDIA GeForce GTX 560 2GB 16X PCIe Video Card [+0] (Major Brand Powered by NVIDIA)
VIDEO2: None
VIDEO3: None
any and all help is most welcome thank you in advanced
Eric
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#2 Oct 25 2012 at 4:02 PM Rating: Decent
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also this crash just happened again and it can and has happened at anytime not just during playing WoW or EQ or D3 it happens at anytime i was just only updating drivers and it froze on me here is the log again

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/25/2012 5:58:27 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: User-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-10-25T21:58:27.301229600Z" />
<EventRecordID>11643</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>User-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
____________________________
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#3 Oct 25 2012 at 6:55 PM Rating: Excellent
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Well, your system has plenty of cooling in that particular case, so I doubt it is overheating. You might still want to check the video card fan to ensure it isn't blocked by a cable or one of those annoying plastic peel off stickers. The drive is new enough it shouldn't be failing, but you might want to download and run speedfan http://www.almico.com/sfdownload.php and check the SMART error status and case temperatures. It's acting like an unstable load though from what you have described. I'd almost suggest doing a reload, though it could still be bad ram, bad video ram or maybe a partially bad or improperly connected power supply. Unfortunatly a Kernel 41 error is basically the generic "stuff is broke, we dunno why" microsoft crash error. the fact that it crashed when you were trying to update a driver suggests that might be where the problem is. If it was the nvidia driver you were updating in particular, those usually only crash when you have bad hardware or a very corrupted / potentially infected comptuer OS load.

If you have a different video card, try swapping it out for a day or so and see if the issue goes away.
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#4 Oct 29 2012 at 2:32 PM Rating: Decent
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i downloaded that and my GPu is around 59 celcius....under stress that is

Edited, Oct 29th 2012 4:33pm by Rukkuss
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EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#5 Oct 29 2012 at 9:04 PM Rating: Decent
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wierdest thing too i played wow almost all day then all of sudden a couple of hours ago poof hard freeze sooo friggin wierd i was on wow from like noonish till about 6 then came back after dinner and it froze on me....it freezes so random
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EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#6 Oct 29 2012 at 11:17 PM Rating: Excellent
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its almost got to be a corrupted OS if its going that long without issue. That or your last memory stick in the series that it doesn't utilize often
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#7 Oct 30 2012 at 5:30 AM Rating: Decent
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I think ill take out the second stick of memory and try that they have replaced the memory twice already but maybe its that slot? would it make a differance if i put that second stick in the 3rd or 4th slot?? again thanks a ton for your advice your most helpful :)
____________________________
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#8 Oct 30 2012 at 5:38 AM Rating: Good
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We had a server doing this last week. Turned out to be a bad battery backup, of all things.

As part of your troubleshooting, unplug it from your surge suppressor and plug it straight into the wall, and if it does it again you know it's something internal to the box.
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Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

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#9 Oct 30 2012 at 6:32 AM Rating: Decent
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ok thanks ill defiantly give that try today :)
____________________________
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#10 Oct 30 2012 at 7:56 AM Rating: Decent
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catwho wrote:
We had a server doing this last week. Turned out to be a bad battery backup, of all things.

As part of your troubleshooting, unplug it from your surge suppressor and plug it straight into the wall, and if it does it again you know it's something internal to the box.

no that didnt work it just crashed again with it plugged directly in the wall i have one mem stick out now ill try that for a while and see what happens
here is the log from that crash
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/30/2012 9:53:09 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: User-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-10-30T13:53:09.292022400Z" />
<EventRecordID>13003</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>User-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
____________________________
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#11 Oct 30 2012 at 8:42 AM Rating: Decent
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ok memory stick 2 out doesnt help either :( this ceash was a little different it froze at a cut scene on wow then promptly restarted itself
here is the log it seems to be the same log

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/30/2012 10:38:26 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: User-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-10-30T14:38:26.234417100Z" />
<EventRecordID>13127</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>User-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
____________________________
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#12 Oct 30 2012 at 1:02 PM Rating: Good
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Have you tried configuring your system to capture a mini memory dump? The Event ID you're posting is just a notice that is listed after the fact. A memory dump can catch the actual issue.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

You'll just need a mini dump. After the crash, you'll need Windows Debugger to read the file.

This explains how: http://forums.majorgeeks.com/showthread.php?t=35246

Once you've run the Windows Debugger on a mini dump, the very end of the output file will show you the likely cause of the crash. If it's a hardware driver, well there's your problem. If it's a software issue, like a DLL, you know what to chase down the rabbit hole.

Good luck!
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FFXI: Catwho on Bismarck. Once again a top bard on the server: Dardaubla 90 on 1/6/2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest on Lamia - Member of The Swarm and leader of Grammarian Tea House chat LS
#13 Oct 30 2012 at 2:00 PM Rating: Decent
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catwho wrote:
Have you tried configuring your system to capture a mini memory dump? The Event ID you're posting is just a notice that is listed after the fact. A memory dump can catch the actual issue.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

You'll just need a mini dump. After the crash, you'll need Windows Debugger to read the file.

This explains how: http://forums.majorgeeks.com/showthread.php?t=35246

Once you've run the Windows Debugger on a mini dump, the very end of the output file will show you the likely cause of the crash. If it's a hardware driver, well there's your problem. If it's a software issue, like a DLL, you know what to chase down the rabbit hole.

Good luck!


thanks a ton ill give that a try :)
____________________________
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#14 Nov 28 2012 at 10:19 AM Rating: Good
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Well after all that i tried to use those programs but alas my pc skills and knowledge of the inner workings of them is not alot.
So i ended up sending it back the the manufacturer. They have had the computer for about 2 weeks. I got the phone call yesterday from them saying they were sending it back. They replaced the motherboard, power supply, memory, and hard drive so almost a complete rebuild.

So i asked the guy on the phone if they experienced the symptoms that i was describing. Of course this guy was just a customer service rep, and he had no idea. He just said that if they are replacing all those things it must be for a reason lol. So i says to him, I really hope I dont have to call you back when i get the computer back. This is the 3rd time they have had this thing and they already replaced the memory twice the power supply once and wiped the hard drive.

So hopefully this fixes my computer of this problem, I really play some Diablo 3 :)

Thanks all for the advice on everything hopefully i wont be back :)
____________________________
EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#15 Nov 28 2012 at 9:23 PM Rating: Good
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Dell? or Alienware? Smiley: sly
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FFXI: Catwho on Bismarck. Once again a top bard on the server: Dardaubla 90 on 1/6/2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest on Lamia - Member of The Swarm and leader of Grammarian Tea House chat LS
#16 Nov 29 2012 at 6:59 AM Rating: Good
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Bought it from CyberpowerPC.com this is the 3rd PC i bought from them and this is the only problem child ive had :(
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EQ acct
Rukkuss 71 Iksar SK 1.5 Epic
Mokkas 70 Halfling Druid 1.0 Epic
Turfidor 66 Barbarian Shaman 1.0 Epic
Simplid 70 chanter(boxed)
Trembledon(70 ranger)/Rumblesx(68 monk) combo
Thugak 58 warrior
Bertoxx server
#17 Nov 29 2012 at 10:14 AM Rating: Good
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Ah, then it's probably just bad luck. They say they 10% of components are bad out of the box, and frankly, one component going awry can cause a cascade effect and burn out others as well.
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FFXI: Catwho on Bismarck. Once again a top bard on the server: Dardaubla 90 on 1/6/2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest on Lamia - Member of The Swarm and leader of Grammarian Tea House chat LS
#18 Nov 29 2012 at 6:02 PM Rating: Good
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catwho wrote:
Dell? or Alienware? Smiley: sly

Say what you want about Dell and Alienware. To date I've had 2 Dells that were just shy of flawless machines. I'm currently on my 1st Alienware, and 9 months in it's been great. Most PC issues tend to be users that don't know what the **** they're doing.
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#19 Dec 07 2012 at 12:41 PM Rating: Good
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I've had everything from a room mate's Dell workstation to a $3000 Dell server die after six months. I'm not impressed with their QA testing.

Really, what ****** me off about Dell is their proprietary changes to the OS. HP adds their apps to their server OS but leaves the core OS alone. Dell puts its tentacles down into the OS as well as adding the apps. Nothing creepier than opening up the computer properties box and seeing the big Dell brand there.
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FFXI: Catwho on Bismarck. Once again a top bard on the server: Dardaubla 90 on 1/6/2014
Thayos wrote:
I can't understand anyone who skips the cutscenes of a Final Fantasy game. That's like going to Texas and not getting barbecue.

FFXIV: Katarh Mest on Lamia - Member of The Swarm and leader of Grammarian Tea House chat LS
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