Patching ErrorFollow

Hi all,

We're currently investigating any and all issues with players being unable to login or complete patching. We realize these problems can be frustrating and apologize firstly for the inconvenience they may cause.

While there is currently no single solution many have found that using the Full File Check resolves the issue (select the Check Box beneath the Username and Password fields when logging into the patcher) in addition the issue resolves itself after a period of waiting (normally no more than an hour)

If you're attempting to download the entire client and receiving this error when doing so you may use the alternative one hosted by File Planet, this download is quite large (11GB) and we recommend the use of a Download Manager, Fileplanet has one if you don't already have a favorite:

http://www.fileplanet.com/195629/190000/fileinfo/Warhammer-Online:-Age-of-Reckoning---Trial-Client

This will help to ensure a complete, successful download.

If you are receiving an Authentication Error when attempting to login into the patcher itself please ensure you are using the proper username and password. Remember that you need to login using your Play (Game) Account and this information may be different than your Master Account (what you use to login to the Account Center) Visit https://accounts.eamythic.com and reset the password for your Product Account, you can also see the Product Account name at this time and sure you are using the correct one. Attempt logging into the Patcher again once you're confident you changed the password. We realize many are returning from an extended absence and passwords may not always be what you remembered!

If the above do not work and your problem remains unresolved know that we're working to correct this issue as soon as possible. The details and feedback many of you have provided are helpful and we encourage you to do so. Please use this thread to provide us with any additional information as we work to get you back online.

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

MLINK: http://eawarhammer.custhelp.com/cgi-bin/eawarhammer.cfg/php/enduser/cci/ecp_direct.php?p_userid=RePlaYceD&p_next_page=myq_upd.php&p_iid=14986661&p_created=1243714653

To access your question from our support site, click here.



Subject
I created a free trial account. Did the download. Installed the files. Ran wa...

Discussion Thread
Response (EARep Andre)
05/30/2009 02:24 PM
Hello there,

Thank you for contacting EA Games Support,

There are many circumstances that can cause this error to appear. This can happen if you do not have a valid Warhammer Online subscription, your password is incorrect, the patcher can not update the game, or possibly your settings or ports are not configured correctly.

You can check to see if you have a valid Warhammer Online subscription by going to the Account Management page at https://accounts.eamythic.com/. Once you have verified your account details by logging in, there should be a status section that will tell you if your account is active or not. If your account is active, it will say 'Active' in green letters under this section. If your account is inactive, then you will see 'Inactive' in red. You will need to re-activate your account if this is the case in order to log on to Warhammer Online.

If you were not able to log in to the Account Management page, then you may have a problem with your password. You can use the Request Password page to recover your password and try again.

If your account is active, then check the following to see if one of these steps helps with your issue.

Make sure you are running warpatch.exe and not war.exe directly. Make sure you're using the right client (i.e., American client uses fileplanet download, and EU client uses goa's download). If you have the retail version, you may also want to uninstall the beta client and reinstall your retail version.

Also, make sure you have add the WAR client to any firewall software you are running. This is how you can add an exception for the WAR client:

1. Click on the Start button and then select Control Panel.
2. Depending on which desktop style you have chosen to use, follow the appropriate directions:

* Windows XP default desktop: Click on Security Centre and then on Windows Firewall.
* Windows Classic desktop: Click on Windows Firewall.

* Be sure that the radio button is set to On (recommended) and that there is no check in the box that says Don't allow exceptions before continuing.
* Click on the Exceptions tab and then select the Add Programs button.
* Click on the Browse button and add the file warhammer.exe. Then click the Open button to add the file to the list.
* Click OK.
* Click the Add Program button again. Click OK twice.

Repeat this procedure for warpatch.exe and warpatch.bin.

Additionally you may need to configure your router settings to open the following ports:

* UDP port 1024-65535
* TCP port 8040-8049
* TCP port 10622

This process can be done in your Router Configuration Settings. You can find out how to do this by checking the router manual or looking it up online at your router manufacture's website.

Regarding Norton Security Suite or any other firewall software (comodo, zonealarm, etc.), try disabling Autoprotect. You may need to go into Settings and disable the firewall (don't worry -- you won't leave it off), just exiting the program won't work. If it works after doing that then you need to add war.exe and warpatch.exe to your exclusions list or open the ports manually.

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).


Thank you,

EA Rep Andre
EA Online Support